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Research/Publications

Eunjin Kwon, Ph.D.
Assistant Professor


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Refereed Publications

  • Kwon, Eunjin, Haeyoon, Jang, and C-K Lee (2019). Upscale hotel employees’ surface acting: The roles of perceived individualized consideration and emotional intelligence, Journal of Hospitality and Tourism Management, In press.
  • Kwon, Eunjin, Shows, Amy, and Joshi, Praphul (2019). Evaluation of a Food Desert in an Economically Challenged and Hurricane Impacted Community. The National Social Science Journal, In press.
  • Choi, HyoJin, Mattila, Anna, Bordi, Peter, and Kwon, Eunjin (2019). It tastes better when Bach meets red: The role of music and plate color on food evaluation. British Food Journal, In Press.
  • Kwon, Eunjin and Mattila, Anna (2017). Comparing benefit- and attribute-based menu assortments: an exploratory study. Journal of Service Theory and Practice, 27(1),87-101.
  • Kwon, Eunjin and Mattila, Anna (2015). The Effect of Self–Brand Connection and Self-Construal on Brand Lovers’ Word of Mouth (WOM). Cornell Hospitality Quarterly, 56, (4), 427-435.
  • Kwon, Eunjin and Back, Ki-Joon (2009). A Content Analysis of Gaming Research: 1994-2008, Worldwide Hospitality and Tourism Themes, 1 (4), 367-378.

Refereed Conference Presentations

  • Kwon, Eunjin, Lee, Jaeseok, and Song, Sujung (2019). Dealing with Misbehaving Customers: The Stress-Strain-Outcome Model, Annual ICHRIE Conference, New Orleans, LA.
  • Kwon, Eunjin and Dahm, Molly (2019). Perceptions of Cajun Cuisine: Comparison Between Foodservice Providers and Consumers, Annual ICHRIE Conference, New Orleans, LA.
  • Cho, Hyojin, Kwon, Eunjin, and Mattila, Anna (2018). The mismatch effect on new menu item introduction, 23rd Annual Graduate Education & Graduate Student Research Conference in Hospitality & Tourism, Fort Worth, TX.
  • Kwon, Eunjin and McGinley, Sean (2017). Why Consumers Like Airbnb and How It is Developed: A Grounded Theory Approach, Annual ICHRIE Conference, Baltimore, MD.
  • Kwon, Eunjin, Kerstetter, Deborah & Dahm, Molly (2017). Brochure Description Styles and Tourists' Need to Belong, Annual ICHRIE Conference, Baltimore, MD.