Kwon, Eunjin, Haeyoon, Jang, and C-K Lee (2019). Upscale hotel employees’ surface acting: The roles of perceived individualized consideration and emotional intelligence, Journal of Hospitality and Tourism Management, In press.
Kwon, Eunjin, Shows, Amy, and Joshi, Praphul (2019). Evaluation of a Food Desert in an Economically Challenged and Hurricane Impacted Community. The National Social Science Journal, In press.
Choi, HyoJin, Mattila, Anna, Bordi, Peter, and Kwon, Eunjin (2019). It tastes better when Bach meets red: The role of music and plate color on food evaluation. British Food Journal, In Press.
Kwon, Eunjin and Mattila, Anna (2017). Comparing benefit- and attribute-based menu assortments: an exploratory study. Journal of Service Theory and Practice, 27(1),87-101.
Kwon, Eunjin and Mattila, Anna (2015). The Effect of Self–Brand Connection and Self-Construal on Brand Lovers’ Word of Mouth (WOM). Cornell Hospitality Quarterly, 56, (4), 427-435.
Kwon, Eunjin and Back, Ki-Joon (2009). A Content Analysis of Gaming Research: 1994-2008, Worldwide Hospitality and Tourism Themes, 1 (4), 367-378.
Refereed Conference Presentations
Kwon, Eunjin, Lee, Jaeseok, and Song, Sujung (2019). Dealing with Misbehaving Customers: The Stress-Strain-Outcome Model, Annual ICHRIE Conference, New Orleans, LA.
Kwon, Eunjin and Dahm, Molly (2019). Perceptions of Cajun Cuisine: Comparison Between Foodservice Providers and Consumers, Annual ICHRIE Conference, New Orleans, LA.
Cho, Hyojin, Kwon, Eunjin, and Mattila, Anna (2018). The mismatch effect on new menu item introduction, 23rd Annual Graduate Education & Graduate Student Research Conference in Hospitality & Tourism, Fort Worth, TX.
Kwon, Eunjin and McGinley, Sean (2017). Why Consumers Like Airbnb and How It is Developed: A Grounded Theory Approach, Annual ICHRIE Conference, Baltimore, MD.
Kwon, Eunjin, Kerstetter, Deborah & Dahm, Molly (2017). Brochure Description Styles and Tourists' Need to Belong, Annual ICHRIE Conference, Baltimore, MD.